Frequently Asked Questions

Yes we can! Simply book an appointment with us by using our contact form, via call or WhatsApp. During the appointment, we will provide free sample viewing, onsite measurement and consultation for you.

When you need to get an accurate quotation! During an onsite visit, we will measure your windows and you can ask us questions with regards to your home furnishing needs.

For new homeowners, we encourage you to contact us when you have at least 60% of the flooring work done or after you’ve got your window grill installed. This will speed up the process of your home renovation works.

All appointments are FREE! We provide onsite measurement and quotation with no obligations! As long as you’re happy 🙂

Before your appointment, please let us know what you are looking for so we can bring the right samples to show you.

You can also send us your floor plan first. We will be able to discuss and give you an estimated quotation.

Why… Don’t you want to see us? *Puppy Eyes*

Okay, let’s be serious. Like the above question, you can send us your floor plan via email or WhatsApp to get an estimated quotation.

The best and most accurate quotation will be after doing onsite measurement.

Appointments are usually completed within an hour but sometimes up to 2 hours.

It’s fuss-free, fast and free!

Please be advised to provide a buffer time of 30 minutes for us to arrive at your location because we will need to travel around.

Yes we have and we will bring them to you during your consultation session with us.

We will always bring samples for you to have a look and feel of the curtains and blinds you are going to have.

Yes we can! You can just send us an enquiry form at the contact page. Our experienced sales team will provide you with more information.

Yes, there is a 2 year warranty for the hardware of your curtains or blinds.

However, damages from normal use – wear and tear, are not covered in warranty.

It will take about 7 to 10 working days from setting up an appointment till installation day.

Note that it will take up to 14 working days during peak/festive seasons.

It takes about 1-2 hours to complete an installation in residential homes.

We are coming up with a maintenance page soon. At the meantime, you can consult our furnishing experts during your appointment with us.

 

Nope, you enjoy GST free transactions when you use our services as we are not GST registered at the moment.

Before work can commence, we will take a 50% deposit.

Payment can be in the forms of: cash, PayNow, cheque, bank transfer or online payment (Stripe, PayPal).

You can visit our Contact Us page and submit an inquiry form to us.

Alternatively, you can drop us an email at sendhelp@thefurnishingshop.com; or call or WhatsApp us at +65 9233 9498.

We will attend to you within 12-24 hours.

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